Questions before your visit

Contacting us two to four weeks before arrival generally gives you more date and time options, but availability varies. If your travel window is short, ask about the dates through WhatsApp (+82-10-9874-8575) before planning around an appointment.

You can also request a consultation online. A request does not hold or confirm a slot; the appointment is confirmed only when the clinic sends you a confirmation message.

Yes. Send your main concern and travel dates through WhatsApp. A clear photo is optional; it can add context when you are comfortable sharing one. Dr. Ju reviews the conversation in English during clinic hours.

The reply is a planning conversation, not a diagnosis or final treatment plan. Suitability, product choice and treatment scope are confirmed only after an in-person physician assessment.

Use the private management link in your booking email to request another available date and time, or contact us through WhatsApp. A changed request returns to pending and is confirmed only after the clinic sends a new confirmation message.

If your plans change close to the appointment, message us as soon as you can. Any booking-specific terms are stated in the confirmation you receive.

Occasionally, but it is not something to plan around. Tune Clinic operates on a structured appointment model - consultation time is built into each visit, and walk-in availability depends entirely on whether a slot has opened on that day.

If you are already in Apgujeong and want to check same-day availability, message us on WhatsApp before making the trip to the clinic. Walking in unannounced during a fully booked day will typically result in a wait or a reschedule.

For international patients with limited time in Seoul, a confirmed booking is strongly advisable.

Tune Clinic is on the 4th floor of Apgujeong Securities Building, 14 Nonhyeon-ro 176-gil, Gangnam-gu, Seoul, near Apgujeong Station on Line 3.

Airport and Seoul traffic can change substantially by time of day. Check a live route shortly before departure rather than relying on a fixed transfer or travel-time estimate. For a driver, show: 서울 강남구 논현로176길 14, 압구정증권빌딩 4층.

Yes. Your English-speaking physician answers consultation questions on WhatsApp during clinic hours. The concierge team can help coordinate your visit; clinical questions are answered by the physician. English is also available during your in-clinic consultation.

For other languages or messaging channels, ask which support is available before booking. Our international-patient Instagram account is @tuneclinic_english.

The clinic is in the Apgujeong-Nonhyeon corridor of Gangnam, which has a range of accommodation within walking distance or a short taxi ride.

Common choices for international patients include:

• Apgujeong and Cheongdam area - boutique hotels and serviced apartments, quieter neighborhood, closest to the clinic
• Gangnam Station area - wider hotel selection, easy subway access (10-15 min to Apgujeong)
• Itaewon / Hannam-dong - popular with some international travelers; 20-30 min by taxi

We do not have formal hotel partnerships. The choice of accommodation does not affect your appointment, but staying within Gangnam simplifies same-day logistics, particularly if you want to rest nearby after injectable treatments.

For an English consultation or a booking question, use WhatsApp (+82-10-9874-8575). It is the direct conversation used before your visit and for follow-up questions after you return home. Dr. Ju replies in English during clinic hours.

You can also call the clinic for time-sensitive scheduling questions. Do not use chat as a substitute for urgent local medical care.

Medical procedures are performed by physicians. Skin-care sessions, such as cleansing, hydration and soothing care, are esthetician-led within the overall physician-led plan.

Before treatment, ask who will perform each part of your plan. Your consultation covers the procedure, supporting care and aftercare responsibilities.

You can continue in the same WhatsApp conversation after you return home. Dr. Ju reviews aftercare questions in English during clinic hours and can explain whether an in-person assessment should be arranged. A chat cannot diagnose or treat an urgent problem.

Follow the written aftercare given for your own procedure. If you develop severe, rapidly changing or otherwise urgent symptoms, seek prompt local medical care rather than waiting for an online reply. Treatment information can be provided for a local clinician when appropriate and after your identity is confirmed.

No. The program price listed covers the procedure as described. There is no mandatory consultation fee charged separately, no facility or handling surcharge added at checkout, and no required product purchases to take home.

The only scenario where the figure changes from what is on the menu is if the physician recommends a scope modification during consultation - a different volume, an additional zone, or a different product than what the package specifies. That conversation happens explicitly, with the revised cost stated, before any procedure begins.

If you have a specific budget ceiling, say so at consultation. The physician will work within it or tell you clearly if the most appropriate treatment for your anatomy costs more and why.

Tell us your concern and Seoul dates. Photos are optional. Discuss your options before deciding.

Your English-speaking physician answers during clinic hours. Message any time.

No deposit for a general consultation request. Tune Journey bookings follow their existing deposit policy.

For aftercare questions, use the same WhatsApp conversation during clinic hours. This is not an emergency service.